Medical Office Administration

Medical offices are fast-paced and rewarding workplaces. Medical office assistants (MOAs) need relevant, up-to-date training to thrive in this growing industry. Reeves College's 43-week Medical Office Administration diploma program trains students in the clerical and medical skills necessary to run a modern medical office.
 
Students are taught office skills such as keyboarding, bookkeeping and use of Microsoft Office. Students also learn medical-office-specific skills such as medical transcription, medical record-keeping, billing software, and administering basic medical tests. Students are prepared to answer basic patient questions, as well as the fundamentals of human anatomy and diseases, pharmacology, and clinical procedures.
 
Students put their skills into practice during a 100-hour practicum in a medical office. In addition to their Medical Office Assistant diploma, graduates of this program will also receive a Standard First Aid Certificate and a CPR "C" Certificate.


This program is 43 weeks in length.

Job Opportunities

  • Medical Office Assistant     
  • Admitting Clerk     
  • Emergency Room Admitting Clerk     
  • Medical Secretary     
  • Medical Transcriptionist     
  • Medical Receptionist     
  • Medical Billing Clerk 
"Before I attended Reeves College, I was a stay-at-home mom. I took the Medical Office Assistant program and I found the Medical Terminology course and the course on booking the most helpful. Reeves College helped me find a job that I love. Now I am working at a chiropractic clinic. I got hired on from my practicum."

Dina C., Reeves College Graduate

Program Courses

Code Course description
SSS4Student Success Strategies
Emphasis is placed on thinking about achieving success from day one, and developing the non-technical skills to enhance personal, academic, and career success.
KBD4Keyboarding
This course gives the student an introduction to the fundamentals of keyboarding. This course will help the students reinforce their English language skills and develop their ability to key and compose information, develop the proper keyboarding techniques and skills, The gradual pace of this course will help the students develop both speed and accuracy while applying the proper keyboarding techniques and position. Students will also develop their proofreading techniques, and improve their word processing techniques in a windows environment.
BEP4Business and English Proofreading
In this course, students will develop and essential English skills through review and application of basic grammar and punctuation principles necessary for successful workplace communication. Students will also learn to proofread business communication as a three-step process that includes reviewing copy once for format, once for content and mechanical errors, and once for references and numerical text. Throughout the process, students will learn and apply standard proofreading symbols.
MLA4Medical Language I
Medicine, like other professions, has its own language. Students will learn to work with the specialized terminology of medicine, including the pronunciation and spelling of terms to describe medical circumstances and situations. Students will learn through descriptions, illustrations and exercises to identify the major anatomical features and systems of the body and the common pathologies, which can adversely affect these systems.
MLB4Medical Language II
In the second level of the course, students will learn the medical language including: Urology – the urinary system; Endocrinology – the endocrine system; Neurology – the nervous system; Otolaryngology – the special senses – ear and eye; Gynecology and Obstetrics – the female reproductive systems; and Genitourinary – the male reproductive system.
HCC4Health Care Communications
Learning basic communication skills especially relating to the medical field will assist the student in dealing with all patients. Understanding cultural differences and encouraging diversity can add a new dimension and safer patient healthcare delivery to the medical office.
MOT4Microsoft Outlook
This course explores information using Microsoft Outlook. It will present the MS Outlook application interface, tools, and features. You will learn about the fundamentals of an email application, scheduling, calendars, contact lists, creating, forwarding and managing messages. This course relies heavily upon hands-on practical activities that allow you to learn the concepts by practicing them on a regular basis.
MSW4Microsoft Word
The main objective of the first part of this course is to introduce students to the basic commands, functions, and capabilities of Microsoft Office Word. In the second segment, this course will go further to introduce students (as experienced users) to some advanced features of Word in order to produce professional documents, manage large files, work with web documents, collaborate with others, or merge data together.
MSE4Microsoft Excel
The main objective of the first level of this course is to introduce students to the basic commands, functions, and capabilities of Microsoft Office Excel. In the second level of this course, students will begin with a review of the basic operations and then move to more advanced topics that include working with functions, customizing formatting, using drawing tools, hyperlinks, data tools, databases, cell formatting, drawing objects and customizing charts.
MSA4Microsoft Access
The main objective of this course is to introduce students to the basic commands, functions, and capabilities of Microsoft Office Access. Students learn how to create tables and forms and how to search for data, sort and filter data, and create and modify queries. Reports and charts can be created using the data.
MSP4Microsoft PowerPoint
The main objective of this course is to introduce students to the basic commands, functions, and capabilities of Microsoft Office PowerPoint.
EBW4Effective Business Writing
Following the completion of this course, students will be able to: describe business communications in today’s workplace; communicate in teams using listening, nonverbal and meeting skills; plan, write and review various types of business messages; communicate effectively using memos, email, letters and instant messages; create business reports and proposals; plan, write and deliver oral presentations.
M3020Anatomy and Diseases
Students will learn through descriptions, illustrations and exercises to identify the major anatomical features and systems of the body, and the common pathologies that can adversely affect these systems.
M3025Medical Office Procedures
Students will examine the necessities required for operating a smooth and efficient office environment. Topics covered include basic filing techniques, telecommunications, time management and organizational skills and the use of general office equipment. Students will also learn the techniques of both manual and computer-based appointment scheduling by learning to assess and prioritize calls (telephone triage) to most effectively schedule the physician’s limited time.
MTA4Medical Transcription I
Transcription is integral to the efficiency of the medical doctor’s practice, providing the documentary records on patient cases that the physician is required by law to maintain. Students will be introduced to the process of medical transcription using actual dictated medical data in different accents. The emphasis of the module is on speed and accuracy.
MTB4Medical Transcription II
This course continues to introduce students to Medical transcription and document preparation in health care. Students will learn various types of reports utilized in medical facilities and report templates will be introduced.
MBL4Medical Billing
All businesses need to invoice for services rendered and collect their revenues as quickly and efficiently as possible. Doctors’ revenue comes primarily from the provincial medical insurance scheme. Students will be introduced to, and practice the procedures, requirements and codes promulgated by the provincial government for the invoicing and recovery of the doctors' fees from the provincial medical insurance plan.
MOA4MOA Seminars and First Aid
This course provides students First Aid and CPR.
CES4Career and Employment Strategies
Students will have the use of our Job Search lab which has unlimited access to the Internet, a job search resource library, fax machine and a phone for contacting prospective employers with their resumes. Facilitators will also be made available to advise on job finding resources, interview skills and techniques, and to carry out mock interviews. Students will review core program concepts and learning in order to market their skills effectively.
PRAC100Practicum
This module is for course credits but has no grade. Students will be placed in actual work places related to their field of study and will be expected to act as a regular employee in order to gain the valuable "real world" experience that so many employers seek. Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory. (PR: All coursework)
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