In this diploma program, you will learn patient scheduling, medical billing, transcription, and terminology, plus keyboarding and other medical office administration tasks. To apply your knowledge, you will have your choice of a 100-hour practicum or a capstone project.
You will also receive First Aid, CPR, and WHMIS training, and graduate with the skills to manage patient care efficiently and confidently, and a solid foundation for competitive salary potential.
Practicum Prerequisites
Notes:
CERTIFICATION RECEIVED
Medical Office Administration Diploma
Gain practical, career-focused training through courses designed to prepare you for real-world roles.
SSS4
Student Success Strategies
Emphasis is placed on thinking about achieving success from day one, and developing the non-technical skills to enhance personal, academic, and career success.
MOT4
Microsoft Outlook
This course presents the MS Outlook application interface, tools, and features. You will learn about the fundamentals of an e-mail application, scheduling, calendars, contact lists, creating, forwarding and managing messages. This course relies heavily upon hands-on practical activities that allow you to learn concepts by practicing them on a regular basis.
MSW4
Microsoft Word
This course introduces the students to word processing with Microsoft Word. Relying heavily on a hands-on practical training approach, students learn by doing skills based simulations, training and assessments. Learners will focus on the core features of Microsoft Word such as proper document formatting, organization and editing using the tools and features of the ribbon. The course will then continue with more advanced topics such as working with tables, lists, objects, templates footnotes and endnotes and mail merges. Students will explore the collaboration features that allow users to share and collaborate on documents through the use of track changes, sharing and reviewing.
MSE4
Microsoft Excel
Relying heavily on a hands-on practical training approach, students learn by doing skills based simulations, training and assessments in Microsoft Excel. The course starts with an overview of spreadsheets and how to use the common features and functions of Microsoft Excel. The course then focuses on the core features of Microsoft Excel where students learn how to enter and format data and use the various functions and formulas to manage and manipulate data. The course continues with more advanced topics such as performing quantitative analysis with logical, lookup and various mathematical and financial functions. Depicting data visually is an important feature of Excel. Students will learn how to work with charts in Excel to produce a variety of different charts based on data housed in a spreadsheet. Finally, students will learn to handle large volumes of data with datasets and tables.
PSK4
Professional Skills
This course is designed to equip students with the skills necessary for dealing effectively with both customers and colleagues in the business world. Using a variety of instructional methods including role-plays, case studies, group exercises, simulated situations, and discussions, students learn and practice customer service and interpersonal skills necessary for success in today’s business environment.
EBW4
Effective Business Writing [EBW4]
The workplace of the twenty-first century demands excellent communication skills. The focus of this course is on learning writing techniques that ensure effective business communication. Following the completion of this course, students will be able to achieve effective writing styles, apply skillful writing techniques used in business communications in today’s workplace. This includes communicating in teams using listening, nonverbal and meeting skills; planning, writing and reviewing various types of business messages; communicating effectively using memos, email, letters and instant messages; creating business reports and proposals; plan, writing and delivering oral presentations.
KBD4
Keyboarding [KBD4]
This course gives the student an introduction to the fundamentals of keyboarding. This course will help the students reinforce their English language skills and develop their ability to key and compose information, develop the proper keyboarding techniques and skills, The gradual pace of this course will help the students develop both speed and accuracy while applying the proper keyboarding techniques and position. Students will also develop their proofreading techniques, and improve their word processing techniques in a windows environment.
BEP4
Business English and Proofreading [BEP4]
In this course, students will develop and essential English skills through review and application of basic grammar and punctuation principles necessary for successful workplace communication. Students will also learn to proofread business communication as a three-step process that includes reviewing copy once for format, once for content and mechanical errors, and once for references and numerical text. Throughout the process, students will learn and apply standard proofreading symbols.
HCC4
Health Care Communications [HCC4]
Learning basic communication skills especially relating to the medical field will assist the student in dealing with all patients. Understanding cultural differences and encouraging diversity can add a new dimension and safer patient healthcare delivery to the medical office.
MLA4
Medical Language I [MLA4]
Medicine, like other professions, has its own language. Students will learn to work with the specialized terminology of medicine, including the pronunciation and spelling of terms to describe medical circumstances and situations. Students will learn through descriptions, illustrations and exercises to identify the major anatomical features and systems of the body and the common pathologies, which can adversely affect these systems.
MLB4
Medical Language II [MLB4]
In the second level of the course, students will learn the medical language including: Urology – the urinary system; Endocrinology – the endocrine system; Neurology – the nervous system; Otolaryngology – the special senses – ear and eye; Gynecology and Obstetrics – the female reproductive systems; and Genitourinary – the male reproductive system.
MTA4
Medical Transcription I [MTA4]
Transcription is integral to the efficiency of the medical doctor’s practice, providing the documentary records on patient cases that the physician is required by law to maintain. Students will be introduced to the process of medical transcription using actual dictated medical data in different accents. The emphasis of the module is on speed and accuracy.
MCP4
Medical Office and Clinical Procedures [MCP4]
Students will examine the necessities required for operating a smooth and efficient office environment. Topics covered include basic filing techniques, telecommunications, time management and organizational skills and the use of general office equipment. Students will also learn the techniques of both manual and computer based appointment scheduling by learning to assess and prioritize calls (telephone triage) to most effectively schedule the physician’s limited time.
MBL4
Medical Billing [MBL4]
All businesses need to invoice for services rendered and collect their revenues as quickly and efficiently as possible. Doctors’ revenue comes primarily from the provincial medical insurance scheme. Students will be introduced to, and practice the procedures, requirements and codes promulgated by the provincial government for the invoicing and recovery of the doctors' fees from the provincial medical insurance plan.
MOA4
MOA Seminars and First Aid [MOA4]
This course provides students First Aid and CPR.
MTB4
Medical Transcription II [MTB4]
This course continues to introduce students to Medical transcription and document preparation in health care. Students will learn various types of reports utilized in medical facilities and report templates will be introduced.
CES4
Career and Employment Strategies [CES4]
This course builds on the skills learned in the Student Success Strategies course or its equivalent. It provides information on how to use the communication skills learned in order to make a successful presentation to a prospective employer. Students also learn how to uncover the hidden job market and identify employment opportunities. Self-assessment during this course allows students to identify their personal skills that are transferable to the workplace and to describe these skills to a prospective employer. Students may be videotaped during a mock interview and will participate in the analysis of their performance in the “interview”.
AB-MOA199
Practicum [AB-MOA199]
Students will be placed in actual work places related to their field of study and will be expected to act as a regular employee in order to gain the valuable real world experience that so many employers seek. Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory.
MOA-CSP
Medical Office Administration: Capstone Project [MOA-CSP]
This is the capstone project component of the
Medical Office Administration program, which is
the opportunity for students to apply their
knowledge and skills from the classroom portion of
the program to practical situations typically
encountered in a Medical Office environment. The
variety of tasks to perform as part of the capstone
project will be aligned to a typical working
environment and real-life situations
Students who have received their high school diploma outside of Canada must have their transcripts evaluated through International Qualifications Assessment Service (IQAS) or World Education Services (WES) to be eligible for admission to the program.
International applicants must meet the following English language proficiency requirements:
Additional requirements include official transcripts, proof of financial support, a valid study permit, and other documentation as specified by the college.
Reeves College alumni are building rewarding careers as Medical Office Assistants, Medical Secretaries, Medical Transcriptionists, Medical Receptionists, and Medical Billing Clerks .
I learned lots of new things, met great people...it gave me more knowledge and experience to be successful out in the workforce.
Study Medical Office Administration to develop in-demand skills, open new opportunities, and launch your future.
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