B2080A / Hospitality Sales and Marketing
Students will be introduced to proven marketing strategies and examine how these strategies are successfully implemented in marketing the hospitality services of hotels, motels and resorts.
B2070A / Food and Beverage Services
Students will be introduced to all aspects of food and beverage operations including planning, management, efficiencies and delivery of services of dining, banquet, catering, club and room service operations
B2050A / Hospitality Supervision
Students will learn the role of the supervisor in lodging and food service operations, and will learn supervisory skills and techniques. Included are specific techniques for staff communication, increasing productivity and controlling labour costs.
B2020A / Front Office Management
Students will gain the knowledge required to organize, perform and evaluate front office functions that are critical to the success of the hotel. Training will include the importance of guest service, along with many technical aspects of front office management.
B2010A / Housekeeping Management
This course is a comprehensive overview of all aspects of housekeeping management including quality maintenance, staffing, planning, and technical considerations.
SSS4 / Student Success Strategies
Emphasis is placed on thinking about achieving success from day one, and developing the non-technical skills to enhance personal, academic, and career success.
B2030A / Hospitality Computer Systems
Students will become familiar with the specialized computer applications used in the hospitality industry, with emphasis on reservations systems, property management systems, and food and beverage sector systems.
B2040A / Hotel / Motel Security Management
Students will be prepared to meet the vital issues facing today’s hospitality industry pertaining especially to security issues. Students will learn about proven strategies that protect both employees and guests.
B2060A / Basic Financial Accounting for Hospitality
Students will be introduced to basic fundamental accounting issues and procedures required in hotels, restaurants and clubs. Students will learn the responsibility of a hospitality property’s accounting department, advantages and drawbacks of various types of income statements, and the role of inventory in calculating profit.
B2090A / Tourism and the Hospitality Industry
This module will provide an overview of the entire food and lodging services industry. Career opportunities in the field and examining trends in the industry will be highlighted.
B2105A / Leadership and Management in the Hospitality Industry
This course is designed to provide students with a basic understanding of reliable leadership and management methods for surviving and thriving in the midst of chaotic change. This course will assist future industry leaders in making valuable contributions to their organizations and, at the same time, enhance the personal satisfaction gained from their work lives.
B2110A / Human Resources Management
Students will learn the skills required to manage and retain qualified hospitality employees. Some topics covered include: attracting and retaining productive employees, scheduling, training, job satisfaction, incorporating needs of people of different age groups and backgrounds, and handling labour relations and union issues.
B2120A / Facilities Management
Students will learn how to work effectively with facilities engineering and maintenance departments, including designing for food and beverage provisioning, telecommunications systems, and coordinating operations with renovation projects.
PRAC100 / Practicum
This module is for course credits but has no grade. Students will be placed in actual work places related to their field of study and will be expected to act as a regular employee in order to gain the valuable "real world" experience that so many employers seek. Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory. (PR: All coursework)
CES4 / Career and Employment Strategies
Students will have the use of our Job Search lab which has unlimited access to the Internet, a job search resource library, fax machine and a phone for contacting prospective employers with their resumes. Facilitators will also be made available to advise on job finding resources, interview skills and techniques, and to carry out mock interviews. Students will review core program concepts and learning in order to market their skills effectively.