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Main Programs and Courses Health Care Programs Dental Office Administration

Dental Office Administration

If you have a flair for organization and communication, and an interest in working in a healthcare environment, the Dental Office Administration program is for you.

The Dental Office Administration program will empower you with the necessary knowledge and confidence to provide excellent customer service and support in a dental office. You'll gain an understanding of dental terminology, billing procedures, appointment management, insurance company protocols, and communication skills. You'll also have hands-on training in dental software applications and learn how to deal with patients’ charts in a clinical setting.

With a 100-hour-long practicum placement included, you'll have the chance to gain valuable real-world experience, designed to give you an advantage when launching your new career.

As part of your training, you'll also gain the following externally recognized qualifications:

  • First Aid Level 1 Certification
  • CPR training and Certification 
  • WHMIS (Workplace Hazardous Materials Information System training)



This program is 42 weeks in length.
  • Dental Receptionist
  • Dental and specialist offices
  • Dental distribution companies
  • Dental departments within hospital settings

Hear what our grads have to say

Find out about the job-ready training you'll get from industry-experienced instructors.

Program Courses
SSS4 / Student Success Strategies
Students will gain a better understanding of themselves through an exploration of their personal attributes, transferable skills and learning styles. This course will introduce techniques for time, conflict, and stress management and develop interpersonal communication skills. Fundamental study and motivation skills will be covered, preparing students to excel in their program of choice. Students will also prepare a professional resume and learn how to write effective cover letters.
MOT4 / Microsoft Outlook
This course explores information using Microsoft Outlook. It will present the MS Outlook application interface, tools, and features. You will learn about the fundamentals of an email application, scheduling, calendars, contact lists, creating, forwarding and managing messages. This course relies heavily upon hands-on practical activities that allow you to learn the concepts by practicing them on a regular basis.
MSW4 / Microsoft Word
The main objective of the first part of this course is to introduce students to the basic commands, functions, and capabilities of Microsoft Office Word. In the second segment, this course will go further to introduce students (as experienced users) to some advanced features of Word in order to produce professional documents, manage large files, work with web documents, collaborate with others, or merge data together.
MSE4 / Microsoft Excel
The main objective of the first level of this course is to introduce students to the basic commands, functions, and capabilities of Microsoft Office Excel. In the second level of this course, students will begin with a review of the basic operations and then move to more advanced topics that include working with functions, customizing formatting, using drawing tools, hyperlinks, data tools, databases, cell formatting, drawing objects and customizing charts.
PSK4 / Professional Skills
This course is designed to equip students with the skills necessary for dealing effectively with both customers and colleagues in the business world. Using a variety of instructional methods including role-plays, case studies, group exercises, simulated situations, and discussions, students learn and practice customer service and interpersonal skills necessary for success in today’s business environment.
MECX / Medical Emergency, First Aid, CPR and WHMIS

This course provides students with the knowledge and skills that are required to recognize and prevent medical and dental emergencies within a pharmacy/medical/dental office.  It will prepare students to assist the physician /dentist/ pharmacist in administering immediate care for the client in the medical office environment.  Students also participate in CPR-first aid training. Lectures, reading assignments, and laboratory projects will provide a basic understanding of medical emergencies and the role of the office assistant in assisting with the administration of care used in the office.  This information permits the student to interpret and relay information and to communicate to the health care team and emergency workers.  Canadian law requires that any person exposed to hazardous materials in the workplace must be trained in the Workplace Hazardous Materials Information System (WHMIS).  This course has been developed to meet and exceed the Canadian Occupational Health and Safety Regulations.  WHMIS 2015 training includes the new Globally Harmonized System of Classification and Labelling for chemicals (GHS), as well as WHMIS legislation introduced in 1988.  Subjects include:

  • Typical medical emergencies
  • Roles of individuals in emergencies
  • CPR training and certification
  • First Aid Level 1 certification
  • WHMIS training 


KBD4 / Keyboarding
This course gives the student an introduction to the fundamentals of keyboarding. This course will help the students reinforce their English language skills and develop their ability to key and compose information, develop the proper keyboarding techniques and skills, The gradual pace of this course will help the students develop both speed and accuracy while applying the proper keyboarding techniques and position. Students will also develop their proofreading techniques, and improve their word processing techniques in a windows environment.
HCC4 / Health Care Communications
Learning basic communication skills especially relating to the medical field will assist the student in dealing with all patients. Understanding cultural differences and encouraging diversity can add a new dimension and safer patient healthcare delivery to the medical office.
MLA4 / Medical Language I
Medicine, like other professions, has its own language. Students will learn to work with the specialized terminology of medicine, including the pronunciation and spelling of terms to describe medical circumstances and situations. Students will learn through descriptions, illustrations and exercises to identify the major anatomical features and systems of the body and the common pathologies, which can adversely affect these systems.
MLB4 / Medical Language II
In the second level of the course, students will learn the medical language including: Urology – the urinary system; Endocrinology – the endocrine system; Neurology – the nervous system; Otolaryngology – the special senses – ear and eye; Gynecology and Obstetrics – the female reproductive systems; and Genitourinary – the male reproductive system.
AB-DR104 / Dental Reception Procedures

This course presents complete and accurate coverage of the basic skills needed to perform effectively as a Dental Office Manager and will provide students with the knowledge and skills related to dental reception procedures. Topics will include the daily routines and tasks of an office, telephone, developing client communication skills and the basic steps in filing. Students will practise appointment management, and establish continuing-care systems.  This course will also teach students various formatting styles to written communication, inventory systems, and time management.  Other topics include becoming familiar with dental specialties and become acquainted with types of drugs commonly prescribed in a dental office. 

AB-DR114 / Dental Insurance

Following dental reception and office procedures training, this course expands into an overview of dental insurance.  The course provides students with the knowledge and skills related to the use of provincial dental fee guides and claims terminology. Topics will include dental benefits and identifying parties affected by dental benefits.  This course will also teach students how to perform all tasks associated with preparing dental claim forms. This will include paper claim forms and predeterminations.  The course introduces the student to common dental benefits, benefit limitations, exclusions, coordination of benefits and determining order of liability. Other topics will include assignment of benefits, copayments, calculating copayments and explanation of benefits. 

AB-DR124 / Charting and Records Management

Students begin this course with an introduction to ethics and protecting the privacy of dental clients.  This course provides students with the knowledge and skills to maintain patient records.  Topics will include patient registration, health history forms, records retention and records transfer. Students will learn symbols and abbreviations used in clinical charts and practice entering existing conditions and recording treatment procedures on a clinical chart. 

AB-DR134 / Financial Systems

This course will teach students how to perform all tasks associated with basic office bookkeeping. Students will learn financial systems used in a dental office including accounts receivable and accounts payable. The course also covers establishing financial arrangements, payrolls basics, petty cash, debit and credit transactions, daily banking and bank reconciliation.  Other topics include marketing the dental practice. 

AB-DSM4 / Dental Software Management

Students are introduced to dental software packages commonly used in offices and facilities.  The software functions include patient registration, appointment booking, billing, reconciliations, and records management.  The course also describes the various reports used in dental office bookkeeping in a computerized system. Topics in this course also include:

  • Dental software applications
  • Setting up and adjusting appointments
  • Insurance billing/pre-determinations
  • Reconciliation of accounts at day-end; month- and yearend processing
  • Correcting billing errors
  • Office reporting: providers’ work; A/R; patient lists; labels 
CES4 / Career and Employment Strategies
Students will have the use of our Job Search lab which has unlimited access to the Internet, a job search resource library, fax machine and a phone for contacting prospective employers with their resumes. Facilitators will also be made available to advise on job finding resources, interview skills and techniques, and to carry out mock interviews. Students will review core program concepts and learning in order to market their skills effectively.
AB-DOA-PR / Practicum

Students will be placed in actual work places related to their field of study and will be expected to act as a regular employee in order to gain the valuable real world experience that so many employers seek.  Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory.

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